How Henley-on-Thames Town Council works

In England, local government has a three tier system (please see diagram below). Henley-on-Thames Town Council is a town council that is in the parish level of local government. The Town Council works in partnership with South Oxfordshire District Council and Oxfordshire County Council. These three local government bodies look after different aspects of Henley-on-Thames and the town community infrastructure.


Henley on Thames Town Council is committed to assisting residents with local issues and the officers aim to help, advise or point anyone with a problem in the right direction. We will be able to deal immediately with any issues relating to Council land or property or any of the Council's services or functions (for a full list of the services we provide look under Council Services). This page provides further information about the different responsibilities of each Council body. If you need to contact the Town Council about anything that is our responsibility, please get in touch by clicking here or scroll down to use our interactive guide.

All councils are led by democratically elected Councillors who, working together, set the council’s vision, direction and budget. Like most Town Councils, Henley-on-Thames Town Council works with a ‘committee system’, where decisions are made across a range of committees.

Decisions from these committees are then acted upon by an employed Council Team under the leadership of the Town Clerk who is also the Responsible Financial Officer (R.F.O). The Town Clerk is under a statutory duty to carry out all the functions of the Council, and in particular to serve or issue all the notifications required by law. The Town Clerk and the Council Team are responsible for ensuring that the instructions of the Council in its functions as a Local Authority are carried out. In addition, the Town Clerk is expected to advise the Council on the formation of policies to be followed in respect of the Authority’s activities. This work involves producing information required for the Council to make effective decisions and to implement constructively all decisions. The Town Clerk is accountable to the Council for the effective management of all its resources and will report to them as and when required. The Town Clerk is also involved in the Strategic Planning Process of the Council.

Who Does What? (Interactive Guide)

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Here to help...

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Shops and Local Businesses
Local Shops and Businesses

Henley is a thriving market town. We are home to a fantastic array of shops and business with plenty of places to stop and soak up the atmosphere. For queries relating to our shops and businesses please visit Vist-Henley.com or contact our Town Centre Manager Helen Barnett

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2
Street Furniture
Street Furniture

As a general rule, all dark green street furniture falls under the remit of Henley Town Council. Black Street furniture is managed by SODC.   If in doubt, please contact us and we will be happy to help you.

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Cycle Racks
Cycle Racks

You can report an issue with cycle racks here

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4
Tree Preservation and Maintenance
Trees and Tree Preservation Orders

To report issues with trees on Henley Town Council land (as pictured and at Mill and Marsh Meadows) please contact us. Please note that the trees in King’s Road Car Park fall under the remit of South Oxfordshire District Council (SODC).

For information about Tree Preservation Orders (TPOs) please visit here

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5
Hanging Baskets and Flowers
Managed by Henley in Bloom

Henley in Bloom is a sub-committee of the Henley-on-Thames Town Council’s Town & Community Committee.  Henley in Bloom is funded by a combination of Town Council funding and sponsorship.  Our Committee is made up of Town Councillors and representatives of other community groups. To purchase a hanging basket download your form here

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Parking
More information on Parking Permits and Parking at Mill Meadows

Click here for a map with all parking locations in Henley.

Henley Town Council is responsible for parking along Meadow Road at the Mill Meadows recreation area where you will find two children's play areas, public toilets, and walks along the river towards Marsh Lock, as well as plenty of open space to relax and enjoy. For further information about parking at Mill Meadows, see below.

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Street Cleaning
Street Cleaning

Although street cleaning generally falls to SODC, periodic cleans are arranged by Henley Town Council. If you have any queries relating to this, please contact Nicci Taylor.

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Dog Mess
Dog Mess

You can report dog fouling and associated issues here

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Street Lighting
How to report an issue:

You can report issues relating to street lighting here

You can also telephone Oxfordshire County Council’s free 24 hour fault line on 0800 317802

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South Oxfordshire District Council responsibilities

VISIT SOUTH OXFORDSHIRE DISTRICT COUNCIL WEBSITE
South Oxfordshire District Council is responsible for the following services:

  • Arts
  • Community advice and support
  • Council tax collection and Government benefits eg travel tokens
  • Dog litter bin collections
  • Economic development
  • Electoral services
  • Environmental services, eg noise, pest control
  • Grants
  • Help and support for businesses
  • Housing services
  • Licensing
  • Listed building control
  • Off Street car parks at Greys Road and Kings Road and the public toilets at those car parks
  • Planning services
  • Recycling, food waste and residual waste collections
  • Restaurant and takeaway inspections
  • Sport and leisure
  • Street cleaning and dealing with fly tipping
  • Tree preservation

Oxfordshire County Council responsibilities

VISIT OXFORDSHIRE COUNCIL WEBSITE
Oxfordshire County Council is responsible for the following services:

  • Older person's bus passes
  • Education and schools
  • Fire Service and community safety
  • Heritage
  • Highways including potholes, tourism signs, gritting
  • Libraries, recreation, arts, museums
  • Lighting - highways and footways
  • On street parking permits
  • Public rights of way, including footpaths and bridleways
  • Recreation, arts & museums
  • Registration of births, deaths & marriages
  • Social services (adults)
  • Strategic planning and some planning applications (mainly mineral extraction and waste disposal sites)
  • Trading standards
  • Traffic and transport including road safety
  • Waste recycling centres
  • If you are still not sure, just contact us and if it's not the Town Council we'll let you know who is responsible.

Here to help...

Should your enquiry or complaint relate to a function of another tier of authority, such as highways, rubbish collection, or housing-related queries, then it may be possible for Council officers to assist or they may need to refer you to somebody else.

Henley-on-Thames Town Council prides itself in having a strong working relationship with the other tiers of authority and as a result residents problems are much more easily dealt with.

If you have any issues to report on the state of the street you live in, you should report them here. Your report will be passed on to Oxfordshire County Council who will acknowledge your communication and keep you posted as to progress being made.

Learn more
Henley Town Council - bright pink, purple and red flowers growing next to the road
Henley Town Council - collection of cans and plastic bottles