Accessibility Statement for Henley-on-Thames Town Council website

Do you need help accessing this website?
If you cannot view any of the content on this website or if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact Henley Information Centre on 01491 576982 or email We will aim to respond in 5 working days or sooner if possible.

Accessibility Statement updated 17th April 2021
This accessibility statement applies to the website at
This website is run by Henley Town Council. Henley Town Council is committed to making its website as fully accessible as possible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Access for all
We want as many people as possible to be able to use this website. In addition to taking this into consideration during a recent update of the website, we have installed a 3rd party tool that means w c:

Change colours, contrast levels and font sizes
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your website browsing device easier to use.

How accessible is this website?
We know some parts of this website are not fully accessible. This includes:
Some page text will not reflow in a single column when you change the size of the browser window
You cannot modify the line height or spacing of text
Some older PDF documents are not fully accessible to screen reader software
Live video streams do not have captions
Some of our online forms are difficult to navigate using just a keyboard
You cannot skip to the main content when using a screen reader
There’s a limit to how far you can magnify some maps

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact Henley Information Centre on 01491 576982 or email

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Current Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances we are currently aware of are listed below. If you believe there are other issues, please contact us here

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by December 2021. When we publish new content we’ll make sure our use of images meets accessibility standards.

Navigation and accessing information
There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with images, navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in May 2022.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement
This statement was prepared on 17th April 2021. It was last reviewed on 17th April 2021. This website was last tested on 17th April 2021. The test was carried out using a 3rd part: We decided to test a sample of pages that were representative of the website in total as the site was still having content modified and updated at the time of publishing this Statement.